By Annette Simmons
This article indicates readers the way to use the method of "dialogue" to aid teams become aware of and enhance their undesirable verbal exchange conduct. It explains the character of discussion and why it's so tricky to accomplish, and provides a step by step "recipe" for discussion.
Read or Download A Safe Place for Dangerous Truths: Using Dialogue to Overcome Fear & Distrust at Work PDF
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Extra info for A Safe Place for Dangerous Truths: Using Dialogue to Overcome Fear & Distrust at Work
In terms of communication, we might even say the group ends up discussing falsehoods instead of the truth. We run the risk of building our strategic plans, allocating our resources, and making other major decisions based on faulty information. Sounds like a recipe for failure, doesn't it? We can't make good decisions if we aren't telling each other the truth. And how in the world can we build a team that works well together when we can't even talk to one another? Too many people think it is futile to speak the truth at work.
Selling Dialogue When you ask people for a day of their time, they are going to have many questions. You need good answers. First, they will want to know what you want to do. Do not try to explain everything you know about dialogue. Unless you are incredibly articulate, you will end up rambling. Language isn't up to the task of defining dialogue. It is too many things all at once. There are dozensprobably hundredsof books that contribute original thoughts on the process of dialogue. Plato started it with the dialogues of Socrates, and the rest of us keep adding our inadequate ramblings to describe a process that in the end must be experienced to be fully understood.
The resulting difference between what is agreed on, through these sorts of processes and what is actually implemented breeds distrust and causes people to label most group "communication" a waste of time. In fact, much of what we have been taught about facilitating communication is a waste of time. Some of it is even counterproductive. Page 10 It is time that we stopped blaming people for not "getting" what we try to teach them about communication and started using processes that make sense and offer visible improvements.